Last updated: September 2026
At Dotchvista, every outfit is carefully crafted on a made-to-order basis. Each garment is handmade by skilled artisans and created specifically according to your preferred size, length, fabric, and design requirements. Because every order is individually handcrafted, the production process takes time to ensure the highest level of quality and craftsmanship.
Before production begins, one of our sales representatives will contact you to confirm all order details, including your preferred size, length, fabric, design specifications, and any other customization requirements. Since each piece is made exclusively for you, we do not offer refunds or exchanges once an order has been confirmed.
Order Processing & Delivery
- All Dotchvista orders are made to order and handcrafted exclusively for each customer.
- As every garment is handmade and customized based on your confirmed preferences, we kindly ask for your patience while we create your order with the utmost care and attention to detail.
- Our team will confirm your measurements, size, fabric, and other order details before production begins.
- The estimated production and delivery time is 16 to 20 weeks, depending on the design and order requirements.
Refund Policy
At Dotchvista, every outfit is made to order and handcrafted specifically for each customer. For this reason, we do not offer refunds for:
- Change of mind.
- Incorrect size selected after the order has been confirmed.
- Changes to color, design, or customization preferences after production has started.
Refunds will only be considered if the product arrives damaged or defective due to a manufacturing issue or an error on the part of Dotchvista.
If you receive a damaged or defective product, you must notify our customer support team within 2 hours of receiving your order. Claims submitted after this period may not be eligible for a refund or exchange.
To process your request, you may be asked to provide clear photographs or videos of the damaged item along with your order details for verification.
Exchange Policy
At Dotchvista, exchanges are only offered if the product received is damaged, defective, or incorrect due to an error on our part.
Exchange requests must be reported within 2 hours of receiving your order. Requests received after this timeframe may not be accepted.
To qualify for an exchange:
- The original sales invoice or order confirmation must be provided.
- The item must be returned in its original packaging or box.
- The product must be unworn, unwashed, unaltered, and unused, with all original brand tags and labels attached.
- The item must be returned in its original condition with all packaging included.
- Products purchased at a discounted or sale price are not eligible for exchange.
Once we receive and inspect the returned item, and confirm that the damage or defect is due to a manufacturing fault or an error by Dotchvista, we will arrange a replacement or exchange at no additional cost.